Detailed conditions of sale
1. - DEFINITIONS.
For the purposes of these Conditions, it is understood by:
REZET 360: REZET 360, SL, with NIF B01604354, Spanish company with address in the postal code 28007, Madrid (Madrid), Travesía de Téllez number 4, right mezzanine and registered in the Madrid Mercantile Registry, volume 40606, folio 51 , sheet number M-720619; Email: firstname.lastname@example.org, Tel .: +34 911270010
Client: Any natural or legal person who purchases products or services from REZET 360 and who is not considered a consumer and user for the purposes of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the Law General for the Defense of Consumers and Users and other complementary laws (hereinafter, LGDCU).
Customer-Consumer: Any natural or legal person who acquires products or services from REZET 360 and who acts without profit motive in an area other than a business or professional activity. However, any reference made with respect to the Client will also be understood to have been made with respect to the Client-Consumer, unless expressly stated otherwise or when they are contrary to consumer protection regulations.
Standard product orders: Orders referring to REZET 360 products, which are usually listed in their catalogs, web, intranet or brochures, and do not require additional manufacturing or assembly processes. Orders for non-standard products or special fabrications:
Orders related to REZET 360 products that require some additional or special manufacturing or assembly process, at the specific and written request of the Customer.
Additional costs: Expenses derived from concepts other than the base price of the product, accrued as a result of the Customer's order, such as: kits, units per container, special labels, non-standard packaging, or any other duly accredited concept.
SHIPPING TERMS: For each order placed on www.rezet360.com, REZET 360 S.L. issues a fiscal document for the material sent. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change to the invoice will be possible after it has been issued. Shipping costs are borne by the customer and are explicitly highlighted at the time of ordering. Payment of the merchandise by the Customer will be made using the method chosen at the time of order. No additional expenses or commissions are owed to REZET 360 S.L. The merchandise travels with packaging made directly by the manufacturer or by the carrier. The delivery times of the ordered goods are purely indicative and are published in the corresponding table under the heading "indicative delivery times"; they may suffer variations due to force majeure or due to traffic and road conditions in general or due to an act of the Authority. Standard delivery, unless otherwise agreed in writing between the parties, will take place at the following times: from 9 a.m. to 6 p.m., every day, except holidays, from Monday to Friday. No responsibility can be attributed to REZET 360 S.L. in case of delay in the fulfillment of the order or in the delivery of the requested merchandise. At the time of delivery of the merchandise by the courier, the Customer must verify: That the number of packages delivered corresponds to what is indicated on the invoice; That the packaging is intact, not damaged or wet or, in any case, altered; That closure materials other than metal clips have not been used. Any external damage or mismatch in the number of packages or indications, must be reported immediately to the courier making the delivery, putting the words "collection with reservation" in the corresponding accompanying document and confirmed, within 8 days by mail Return certificate with receipt to the courier, whose address is specified in the attached document. In the specific case of a damaged package, write "subject to recall because package is damaged." The opening of a case of anomaly in REZET 360 S.L. is also required. completing what is present below the button in the "Order Status" area. Once the courier's document has been signed, the Customer may not object to the external characteristics of the delivery. Even if the packaging is intact, the merchandise must be reviewed within eight days of receipt. Any damage or hidden anomaly must be notified in writing by registered letter with acknowledgment of receipt to the courier whose address is specified in the attached document. It is also necessary to open a file of anomalies in REZET 360 S.L., completing what is present below the button in the "Order status" area. Any report that exceeds the aforementioned terms will not be taken into account. For each declaration, the Client assumes full responsibility for the declaration. DELIVERY BY EXPRESS MAIL: Standard delivery will be made at the following times: from 9:00 a.m. to 6:00 p.m., every day, except holidays, from Monday to Friday. The courier makes the first delivery without prior notice. In the absence of the Customer, the courier leaves a notice and retries delivery within 24 hours; in case of additional absence, a notice is left again and the courier contacts the customer for the third attempt. If this also fails, REZET 360 S.L. he will contact the Client with whom he will define the delivery details. If even the fourth attempt is unsuccessful, the products will be returned to REZET 360 S.L., with the consequent cancellation of the order and nothing will be owed to the Customer. ORDER PROCESSING TIMES: "Order processing times" means the interval of time that elapses from the receipt of the order to the delivery of the product to the courier. All orders, containing products available in stock, for which payment confirmation has been received before 12 noon on a business day, are entrusted to the courier already at night on the same day. Delivery times vary from 24 to 48 hours, depending on the area, in cases of delivery by express courier since the courier takes over the shipment (collection of the shipment in our Logistics Center by the courier). The other types of delivery ("Delivery by express courier by appointment" or "Delivery to the apartment by appointment") provide for telephone contact with the courier to define the service hours. The courier will contact the customer to define the delivery details. DELIVERY BY APPOINTMENT: In the case of delivery by appointment, the courier contacts the customer by phone to set the date and time of delivery (morning or afternoon). Standard delivery will take place at the following times: from 9 a.m. to 6 p.m., every day, except holidays, from Monday to Friday. The delivery must necessarily take place within 3 business days from the date of the telephone contact.
Security and confidentiality
GUARANTEE All products marketed by REZET 360 S.L. They are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, in accordance with Legislative Decree no. 02/24. To make use of the guarantee, the Customer must keep the invoice (or the DDT) that he will receive together with the goods purchased. The Client can always download the invoices related to their purchases from the website www.rezet360.com, accessing the reserved area. The conventional manufacturer's warranty is provided in the manner illustrated in the documentation within the product packaging and on the website www.rezet360.com in the corresponding area. If, after the intervention of an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for the verification and restoration costs required by the Authorized Service, as well as transportation costs, if applicable. supports REZET 360 SL The 24-month warranty in accordance with Legislative Decree no. 02/24 applies to products that show a lack of conformity, provided they are used correctly, in accordance with their intended use and as provided in the attached technical documentation. This guarantee, in compliance with Legislative Decree No. 24/92, is reserved only for the private consumer (natural person who buys goods for purposes unrelated to their professional activity, or makes the purchase without indicating a VAT number in the order form ). In case of lack of conformity, REZET 360 S.L. provides, at no cost to Customer, to restore product conformity by repairing / replacing or reducing the price, until the contract is terminated. If, after the intervention of an Authorized Service Center, there should not be a lack of conformity in accordance with Legislative Decree no. 02/24, the Client will be charged the costs of verification and restoration requested by the Authorized Assistance, as well as the transportation costs if incurred by REZET 360 S.L. Replacements in case of DOA (Dead On Arrival: product that does not work in the first start-up), without prejudice to the existence of the conditions for the application of Legislative Decree no. 02/24, will take carried out only if expressly provided for by the manufacturer. The timing of the replacement or repair of the product depends exclusively on the manufacturer. In the event that, for any reason, EA Commerce srl is unable to replace a product under warranty (refurbished or replaced), it may proceed, with the Customer's consent, to replace the product itself (if it is still on the price list ) or with others of the same characteristics and value or, finally, the issuance of a discount coupon of the same amount that can be spent on another product valid for 6 months from the time of issue. Damages cannot be requested from REZET 360 S.L. for any delay in making repairs or replacements of products under warranty. In cases where the application of the guarantees provides for the return of the product, the merchandise must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ..); To limit damage to the original packaging, it is recommended, whenever possible, to place it in a second box; In all cases, placing labels or adhesive tapes directly on the original packaging of the product should be avoided.
Returns and Refunds
RIGHT OF WITHDRAWAL In accordance with art. 64 and following of Legislative Decree n. 206/2005, if the Client is a consumer (that is, a natural person who buys the goods for purposes not related to their professional activity, or does not make the purchase indicating a VAT number in the order form to REZET 360 SL) , has the right to withdraw from the purchase contract for any reason, without penalty and without prejudice to what is indicated in point 3. To exercise this right, the Customer must enter an Online Withdrawal Request in the "Order Status" area. in which it will also be necessary to indicate the bank details necessary to return the amounts paid; The system will send the customer by email a paper form that must be printed and sent by registered letter with acknowledgment of receipt within 10 business days from the date of receipt of the merchandise to: REZET 360 S.L. Travesía Téllez, 4, Ent floor, right door, 28007 Madrid. Upon receiving the registered letter, REZET 360 S.L. will send by email to the Client the form of exercise of the right of withdrawal provided with an authorization number that must be attached to the outside of the envelope in which the product will be physically placed and will be sent to REZET 360 S.L. within 10 business days of authorization. The right of withdrawal is subject to the following mandatory conditions: the right applies to the product purchased in its entirety; it is not possible to exercise the withdrawal only on a part of the purchased product (for example: accessories, attached software, etc ...); the law does not apply to prepaid cards for the Scatta e Stampa service, to TRE products (subscriptions and rechargeable), to audiovisual products or to sealed computer programs (including those attached to hardware), once opened; the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); To limit damage to the original packaging, we recommend, whenever possible, placing it in a second box, in which to place the RMA number (return authorization code) issued by REZET 360 S.L .; In all cases, the placement of labels or adhesive tapes directly on the original packaging of the product should be avoided; The merchandise subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, since it has been preserved and eventually used with the use of normal diligence: therefore, used products that show signs of deterioration or dirt and that consequently can no longer be considered intact; The good subject to the exercise of the right of withdrawal must bear the same serial number present on the sales invoice REZET 360 S.L. If the merchandise has a different serial number from the one indicated on the invoice, the return will not be accepted and the product will be made available to the Customer for return, while canceling the withdrawal request; the shipping costs for the return of the merchandise are borne by the customer; the shipment, until the certificate of receipt in our warehouse, is under the total responsibility of the client; In case of damage to the merchandise during transport, REZET 360 S.L. will notify the Customer of the incident (within 5 business days of receipt of the merchandise in its warehouses), so that it can file a claim without delay against the courier of its choice and obtain a return of the value of the merchandise (if it is insured); in this case, the product will be made available to the Customer for its return, while canceling the withdrawal request; REZET 360 S.L. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments, REZET 360 S.L. will reimburse the customer the total amount already paid, as soon as possible and, in any case, within 30 days following the date of receipt of the withdrawal notice, once the merchandise subject to withdrawal has been received, through a reversal of the amount charged to The credit card. or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (Code ABI - CAB - Current account of the holder of the invoice). The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property (packaging and / or its content), in cases where REZET 360 S.L. verify: the lack of the external packaging and / or the original internal packaging; The absence of integral elements of the product (accessories, cables, manuals, spare parts, ...) or anomalies in the product itself; damage to the product for reasons other than its transport; a dirty state of the product due to its use, which has compromised its integrity. The costs and risks of transport for the return are entirely borne by the customer. REZET 360 S.L. will not accept the return of products that are not intact, damaged or lacking original accessories and equipment and will be returned to the sender with an increase in transport costs. In case of loss of the right of withdrawal, REZET 360 S.L. will return the purchased good to the sender, charging the shipping costs to the sender.
Detailed information about the merchant
TERMS AND CONDITIONS OF SALE The contract stipulated between REZET 360 S.L. and the Client must be considered concluded with the acceptance, even if only partially, of the order by REZET 360 S.L., which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated to the Client in some way. By placing an order in the different ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions that are transcribed below. If the Client is a final consumer (that is, a natural person who acquires the good for purposes unrelated to his professional activity), once the online purchase procedure is completed, he will print or will keep an electronic copy and, in any case, will keep these general conditions of sale, in accordance with the provisions of articles 3 and 4 of Legislative Decree no.
185/1999 on distance selling. Any right of the Client to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to people and / or things, caused by the non-acceptance, even partial, of an order. The Client can only buy the products present in the electronic catalog of REZET 360 S.L. at the time of ordering and visible on http://www.rezet360.com, as described in the corresponding information sheets. The technical information included on the site http://www.rezet360.com faithfully reproduces that of the manufacturers of the products included in the catalog. REZET 360 S.L., therefore, reserves the right to modify the technical information of the products to adapt them to those provided by the manufacturers, without the need for prior notice. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics, and may differ in color, size, accessory products shown in the figure. All information to support the purchase (Glossary, Buying Guide, etc.) is intended as simple generic information material, not referring to the actual characteristics of each individual product. REZET 360 S.L. confirms the correct receipt of the order by means of an email response, sent to the email address provided by the Customer. This confirmation message will contain the date and time of receipt of the order and a 'Customer's order number', which will be used in any subsequent communication with REZET 360 S.L. The message again proposes all the data entered by the Client who undertakes to verify its correctness and promptly communicate any correction, in the manner described in this document. The customer can also check the status of his order by accessing the web area dedicated to him under "Order status". In case of non-acceptance of the order, REZET 360 S.L. undertakes to notify the Client without delay. All prices on the site are to be understood as public prices and therefore include VAT. REZET 360 S.L. reserves the right to change prices at any time, without prior notice. On the site http://www.rezet360.com you can see the quantities of product available at the time of order. Given that the simultaneous access of many users-clients and the simultaneous possibility of ordering "online" modify the availability of the product, REZET 360 S.L. does not guarantee the certainty of the transfer of the requested merchandise. In certain products, subject to price promotions, REZET 360 S.L. reserves the right to accept orders reducing their quantities, subject to communication and acceptance by the Client, failing which the order will be considered canceled.